Refund Policy

At String Art Market, we strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Returns and Refunds

• Eligibility for Returns: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Return Window: You have 15 days from the date of delivery to initiate a return.
• Non-Refundable Items: Certain types of items cannot be returned, such as custom-made or personalized products.

2. How to Initiate a Return

• Contact Us: To start a return, please contact us at info@stringartmarket.com with your order number and reason for the return.
• Return Instructions: We will provide you with instructions on how to return your item.

3. Shipping Costs

• Return Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
• Exchanges: If you are exchanging an item, we will cover the shipping cost for the replacement item.

4. Refund Process

• Processing Time: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at info@stringartmarket.com. We will arrange for a replacement or refund as necessary.

6. Changes to this Policy

• We reserve the right to modify this refund policy at any time. Any changes will be reflected on this page, so please review it regularly.

Contact Us

If you have any questions or concerns regarding our refund policy, please reach out to us at info@stringartmarket.com.